I'm David, an engineer who ships dev tools, AI agents and contact-center systems.
I run HeyQuad, a phone system and AI receptionist for small businesses, help teams untangle NICE CXone and custom software, and build products in public at Quads Lab.
Products I design, build and run myself, from desktop apps to developer infrastructure to the community where it all gets made.
02 · Services
Need a hand? I'm for hire.
I take on support work and projects in three areas, from a quick fix to owning a whole build.
☎️
NICE CXone
More than ten years inside enterprise contact centers. I design, fix and migrate CXone setups end to end.
Studio scripting & IVR
ACD routing & dialer tuning
Migrations from Genesys, Five9 & Avaya
Ongoing support & troubleshooting
🛠️
Custom software
For when off-the-shelf tools don't fit. I build internal tools, integrations and dashboards your team will actually use.
Internal tools & portals
API & system integrations
Dashboards & reporting
Rescuing half-finished projects
🤖
AI & automation
Agents and automations that do real work in production, with proper guardrails.
Custom AI agents & MCP servers
Workflow automation
RAG & LLM integrations
Voice & chat bots
03 · About
Hi, I'm David.
I've spent more than a decade inside Fortune 500 contact centers, where I learned how to keep big, complicated systems running when it matters most.
Now I put that experience into building my own products: starting with HeyQuad, a phone system and AI receptionist for small businesses, plus tools for developers working with AI agents, code-signing infrastructure and a free voice-to-text app.
I like shipping fast, building in public and making useful things that are also a bit fun.
David got us through a Black Friday routing meltdown that three vendors couldn't fix. We've kept him on retainer ever since.
VP, Customer Operations · Fortune 500 retailer
